Effective Date: April 10, 2025
At Heavy Hoop, we respect your privacy and are committed to protecting your personal information. This GDPR Privacy Policy outlines the types of personal data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
By using our website, heavyhoop.com, and our services, you consent to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal data is:
Heavy Hoop
Email: [email protected]
2. Personal Data We Collect
We may collect and process the following types of personal data:
- Identification Information: Your name, email address, and contact information.
- Account Information: If you create an account, we collect your login details and preferences.
- Payment Information: If you make a purchase, we may collect payment details (though we do not store your credit card information; this is processed securely by our payment providers).
- Usage Data: Information about how you use our website, such as IP address, browser type, pages viewed, time spent on the site, etc.
- Communication Data: Any information you provide when contacting us or interacting with our customer service.
3. How We Use Your Data
We use your personal data for the following purposes:
- To Provide Services: We use your information to process orders, provide access to content, and offer services like product recommendations.
- Customer Support: We may use your data to respond to inquiries or support requests.
- Marketing and Communications: We may send promotional emails or newsletters if you’ve opted in. You can unsubscribe at any time.
- Improving Our Website and Services: We analyze usage data to improve the user experience on our website and enhance our services.
- Legal Compliance: We process your data to comply with our legal obligations, such as financial recordkeeping or responding to a legal request.
4. Legal Basis for Processing Personal Data
Under the GDPR, we rely on the following legal bases for processing your personal data:
- Consent: Where you have given us consent to process your data (e.g., for marketing communications).
- Contractual Necessity: To fulfill our contract with you or take steps prior to entering into a contract (e.g., processing an order or providing access to services).
- Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., improving our services or protecting our legal rights).
- Legal Obligation: To comply with legal obligations (e.g., tax or recordkeeping requirements).
5. How We Protect Your Data
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. These include encryption, access control, and secure storage practices.
While we strive to protect your personal information, no data transmission or storage method can be 100% secure. Therefore, we cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.
6. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: We may share your data with trusted third-party service providers that assist us with tasks like processing payments, sending emails, or analyzing data.
- Legal Authorities: If required by law or to protect our rights, we may disclose your data to law enforcement agencies or other authorities.
7. International Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA), including the United States, for processing. If we transfer data outside of the EEA, we ensure that appropriate safeguards are in place, such as using standard contractual clauses or relying on Privacy Shield certification.
8. Your Rights Under the GDPR
You have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have about you.
- Right to Erasure: You may request that we delete your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
- Right to Restriction: You can request that we restrict processing your personal data in certain circumstances.
- Right to Object: You have the right to object to our processing of your data, including for direct marketing purposes.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Withdraw Consent: If we rely on your consent to process data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected].
9. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, we will securely delete or anonymize your data.
10. Cookies
We use cookies and similar tracking technologies to improve your browsing experience. Cookies allow us to remember your preferences, analyze how you use our website, and offer tailored advertising.
You can control cookies through your browser settings. For more information, please see our [Cookie Policy].
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make significant changes, we will notify you by posting a notice on our website or sending you an email. The updated policy will be effective as of the date stated at the top of the page.
12. Contact Us
If you have any questions or concerns regarding this privacy policy or our data practices, please contact us at:
Heavy Hoop
Email: [email protected]
Website: https://www.heavyhoop.com